1. Introduction
Welcome to Seal & Shelf. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using Seal & Shelf, you agree to be bound by these Terms. If you do not agree, please do not use our services.
2. About Our Service
Seal & Shelf is an online store specialising in rare, vintage, and collectible video games. We ship worldwide. All prices are displayed and charged in Euros (EUR).
3. Account Registration
- You must create an account to place orders, manage your wishlist, and access account features.
- You must be at least 16 years old to create an account.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
- You agree to provide accurate and complete information when creating your account and to keep it up to date.
- We reserve the right to suspend or terminate accounts that violate these Terms.
4. Products & Descriptions
- We make every effort to accurately describe the condition, platform, and authenticity of each item. Product images are representative of the actual item.
- Conditions (Sealed, New, Like New) are assessed based on industry-standard criteria.
- We reserve the right to correct any errors in product descriptions or pricing at any time.
5. Pricing & Payment
- All prices are listed in Euros (EUR) and include applicable taxes unless otherwise stated.
- Payment is processed securely through Stripe. We do not store your payment card details.
- An order is confirmed only after successful payment. You will receive an order confirmation with your purchase details.
- We reserve the right to cancel orders if there are pricing errors, fraud suspicion, or stock discrepancies.
6. Shipping & Delivery
- We ship worldwide. The list of supported countries is displayed at checkout.
- Shipping costs and estimated delivery times are shown during the checkout process.
- All items are shipped with collector-grade packaging to ensure the integrity of your purchase.
- Risk of loss or damage passes to you upon delivery. We recommend inspecting your package upon receipt.
- Delivery times are estimates and may vary due to carrier delays or customs processing. We are not liable for delays outside our control.
7. Returns & Refunds
- Under EU consumer law, you have a 14-day right of withdrawal from the date you receive your order, provided the item is returned in its original condition.
- To initiate a return, contact us at info@sealandshelf.com within 14 days of delivery.
- Sealed items must remain sealed to be eligible for a full refund. Opening a sealed item voids the return eligibility for that item.
- Return shipping costs are the responsibility of the buyer, unless the item was received damaged or does not match its description.
- Refunds are processed via the original payment method within 14 days of receiving the returned item.
- If an item arrives damaged or is significantly different from its description, contact us immediately with photos and we will arrange a full refund or replacement.
8. Intellectual Property
All content on Seal & Shelf — including text, graphics, logos, images, and software — is the property of Seal & Shelf or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written consent.
9. Prohibited Conduct
When using our service, you agree not to:
- Use the service for any unlawful purpose.
- Attempt to gain unauthorised access to our systems or other user accounts.
- Interfere with or disrupt the service or its infrastructure.
- Use automated tools (bots, scrapers) to access or collect data from the service.
- Submit false or misleading information.
- Engage in fraudulent transactions or chargebacks.
10. Limitation of Liability
- Seal & Shelf is provided “as is” without warranties of any kind, except as required by applicable law.
- To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service.
- Our total liability for any claim related to the service shall not exceed the amount you paid for the specific order giving rise to the claim.
- Nothing in these Terms excludes or limits liability that cannot be excluded under applicable EU consumer protection law.
11. Governing Law & Disputes
These Terms are governed by the laws of the European Union and the member state in which Seal & Shelf is established. Any disputes arising from these Terms or your use of the service shall be resolved through the competent courts of that jurisdiction. As an EU consumer, you also have the right to submit a complaint through the EU Online Dispute Resolution platform.
12. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of the service after changes are posted constitutes your acceptance of the updated Terms.